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TERMS AND CONDITIONS

1. PRIVACY POLICY

Express Invitations respects your privacy and is committed to protecting the personal information you provide us. By using our website, you consent to the collection and use of your personal information by Express Invitations for the purposes of invoicing for payment, monthly specials, catering and delivery. Please advise us if you do not want to receive promotional material.

Project Stefania Pty Ltd t/a Express Invitations ABN: 23602160716

Express Invitations reserves the right to reject any orders.

2. DELIVERY POLICY

We offer delivery within Australia. Please be clear when ordering if you would like your order delivered or if you prefer to collect it in Chatswood, NSW. Please be aware that we will do everything we can to meet the delivery time you specified, however delivery times may be affected by factors beyond our control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

3. PRICING & PAYMENT

Prices are listed in Australian Dollars (AUD) inclusive of GST (Goods and Service Tax). Express Invitations reserves the right to change prices without notice. Payment can be made by online Credit Card processing via Eway. We can also process offline orders, if you can send us an email at info@expressinvitations.com.au we can send you through an invoice with our direct debit details on it.

4. RETURNS POLICY

We are confident that you will be happy with the quality of our products and stand behind every single item. However, if you are not satisfied with a product for any reason, please contact us within 7 days of receiving your order to initiate an exchange or return refund. Due to the personalized nature of our products, we cannot accept returns based on customer input errors (e.g., typos, layout) or simply if a customer changes their mind or is not happy with the colour. Due to varying colour calibrations of printers and monitors, variations will occur between the design on a monitor and the finished product. The purchaser accepts the risk of such differences. Please refer to our section Terms & Conditions – Proofing and Photographs for recommendations on photos.

If the error is due to fault on our behalf, please accept our sincere apologies. Once notified of our error, we will offer you a full refund, credit towards future purchase or complete exchange with the quickest shipping option possible. If you select a full refund, we ask that you please return the order in its original form and packaging. We will issue a refund as soon as we receive the shipment. We reserve the right to reject any returns and exchanges that do not meet these conditions.

If you require changes to be made to your order and printing has commenced, a reprint charge of the total order amount will apply minus shipping costs. If you would like to cancel your order once a proof has already been supplied, we will refund your order total minus a $125.00 processing/design fee. If you require changes to your order after you have approved a proof online, you will be charged a $125.00 design fee

5. PROOFING AND PHOTOGRAPHS

Express Invitations will provide a final proof of your design via email. It is the responsibility of the customer to ensure all text, photos and content are correct. Express Invitations does not take any responsibility for customer errors. Spelling and punctuation checks are the responsibility of the customer.

Due to varying colour calibrations of printers and monitors, variations will occur between the design on a monitor and the finished product. The purchaser accepts the risk of such differences. We recommend using high resolution digital or scanned images on our photo/image upload products. Photos should be 300dpi to produce an optimal result. Low-resolution images of 300dpi or less will produce an inferior result. We do not reproduce on photographic paper, therefore your photos will not look exactly like a gloss photo, they are printed on satin card and will print slightly darker. If in doubt about your photo, we can lighten this if advised. We highly recommend ordering a sample of our products to see colours and quality before placing your personalised order.

You must be the copyright owner of all images uploaded/supplied to Express Invitations. If you are not the copyright owner, you are required to obtain the rights to reproduce the images from the copyright owner in writing. If you are unsure of who the copyright owner is, please do not use the photo. Express Invitations takes no responsibility for the files uploaded. By using this site, you agree to hold Express Invitations harmless for all costs, expenses, attorney’s fees or judgments resulting from any claims or lawsuit made against Express Invitations for any grounds claiming that the work produced violates any copyright or proprietary right of any person or entity.

6. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies, pixel tags, and/or other similar technologies to collect visitor information.
Cookies, for example, are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser. They make it possible for us to store the contents of your shopping cart until you are ready to check out, recognize your browser when you visit and provide you with information about products that interest you. By doing this, we can personalize your return visits and save you time during checkout. It is possible to prevent cookies from being used in your browser by turning the feature off, but in order to enjoy the benefits of being a registered user, your browser must be set to accept cookies.

7. ONLINE SECURITY

Payment details are captured online using 128 bit encrypted Secure Socket Layer technology, which encrypts all information to make it secure.

8. UPDATES TO PRIVACY POLICY

We may modify this Privacy Policy from time to time by posting updates on this page. Please check back periodically to view any updates.

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